FAQs

Frequently Asked Questions

Orders & Payment

Q: What payment methods do you accept?
A: We accept UPI, credit/debit cards, net banking, and popular wallets. All payments are secured via SSL encryption.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at swarnasage@gmail.com or WhatsApp +91 7747979907.

Shipping

Q: How long does delivery take?
A: Standard delivery takes 5–7 business days. Express delivery (2–3 business days) may be available at checkout.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders above ₹999.

Q: Do you ship internationally?
A: Currently, we only ship within India. International shipping will be available soon.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 48 hours of delivery for unused, unworn items in original packaging. Sale items and customised pieces are non-returnable.

Q: How long does a refund take?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Product & Care

Q: Are your jewellery pieces hypoallergenic?
A: Most of our pieces are made with high-quality materials. If you have specific allergies, please contact us before purchasing.

Q: How do I care for my Swarnasage jewellery?
A: Keep jewellery away from water, perfume, and direct sunlight. Store in the provided pouch or box. Wipe gently with a soft cloth after use.

Q: Will the jewellery tarnish?
A: With proper care, our jewellery maintains its shine for a long time. Avoid contact with chemicals, sweat, and moisture.