Return & Refund Policy

At Swarnasage, we take great pride in the quality of our jewellery. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Returns are accepted within 48 hours of delivery
The item must be unused, unworn, and in its original packaging
Items purchased during sale or with a discount code are not eligible for return
Customised or made-to-order pieces are non-returnable

How to Initiate a Return

Contact us at swarnasage@gmail.com or WhatsApp +91 7747979907 within 48 hours of delivery
Share your order number and reason for return along with photos of the product
Our team will review and confirm the return within 1–2 business days
Ship the item back to us (return shipping cost is borne by the customer)

Refund Process

Once we receive and inspect the returned item, we will notify you
Approved refunds will be processed within 5–7 business days
Refunds will be credited to your original payment method or as store credit

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.